Refund Policy
ALL SALES ARE FINAL DUE TO COVID-19 SAFETY MEASURES
In order for us to maintain the quality of our products, we will not be accepting any returns of products for reasons other than them being damaged or defective. We apologize in advance for any inconvenience this may cause.
Q. Can I return or exchange an item?
We only replace items if they are defective or damaged. If you have received any damaged items, you must contact us via email at customerservice@MagickMondays.com within 48 hours of receiving the damaged products. After we have reviewed your case, we will contact you with detailed instructions on how to return the item(s) and the processes we take to get your item(s) replaced. You can also return your product with your return card explaining what is wrong with the item(s).
Note: If we approve a refund for any reason after products have been shipped, that refund will be given in the form of STORE CREDIT ONLY
ALL order discrepancies MUST be reported within 48 hours of receiving your merchandise. Your packing slip is your proof of purchase and it must be presented for ALL discrepancies. This includes, missing and damaged items. You will need to upload a picture of the items received, the packing slip, and email those along with the issue you are seeking to get resolved to customerservice@Magickmondays.com. If the packing slip is not available, we will only issue a store credit for items that were damaged or missing from the order. The value of the store credit will be in the amount the item was purchased for.
Shipping fees are non-refundable.
Q. My item was stolen, How can I get a refund?
Unfortunately, we are not responsible for lost or stolen items.
ALL PURCHASES REQUIRES A SIGNATURE ON DELIVERY.
Q. I gave an incorrect address, Can I get a refund?
We are sorry to inform that if you provided an incorrect address at checkout, a refund will not be granted
Q. What happens when my order is returned to sender?
Once your order is returned to sender, we will contact you via email to the same email address provided at checkout. If you’re requesting for your order to reship, you must purchase a reship fee. If you’d rather not have your order reshipped, we will issue a store credit in the full amount of your order minus the shipping cost.
Q. I am an international customer. Do I have to pay customs and taxes?
Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Magick Mondays.
In addition, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes of delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
Custom Fees:
These fees are the responsibility of the customer. If the package is abandoned due to the customer not paying their customs taxes, we will refund the order MINUS original Shipping and 10% Restocking fee
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Note:
Extensive testing is done to secure our products to ensure less breakage during the shipping process.
Disclaimer:
Please perform a skin test prior to applying any of our products to make sure you are not allergic. MAGICK MONDAYS is not responsible for any allergic reactions. Use at your own risk and read all ingredients before use. Ingredients are listed under each item on the site and directly on packaging.
All MAGICK MONDAYS formulas are original, Cruelty, and Paraben Free!
No animal testing performed!
Email:
customerservice@Magickmondays.com
Note:
Instagram & Facebook is not a form of contact to resolve any issues.